Cancellation & Refund Policy

Last Updated: September 2026

Company: Athang Infotech

Registered Office: 18, Gayatri Society, Shahupuri, Satara, Maharashtra, 415002, India

At Athang Infotech, we strive to deliver transparent, reliable, and high-quality software solutions and IT services. This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations and refund requests for our SaaS products, including Billing Software, Attendance Software, and ERP Software, as well as our professional IT services, including Website Development, App Development, UI/UX Design, and Digital Marketing.

1. SaaS Software Products (Subscription-Based)

Our software products operate on a recurring subscription model, billed on a monthly or yearly basis.

A. Subscription Cancellation

User-Initiated Cancellation: You may cancel your software subscription at any time prior to the upcoming renewal date through your account dashboard or by contacting our support team at info@athanginfotech.com.
Effect of Cancellation: Upon cancellation, your account will remain fully functional until the end of your current paid billing period. Subsequent recurring charges will be halted, and your account will not be auto-renewed.
Data Retention: Following cancellation, your business data will be retained for a standard grace period of 30 days to allow for data export or account reactivation, after which it may be permanently purged.

B. Subscription Refund Policy

General Policy: Payments for monthly and annual software subscription plans are generally non-refundable once the billing cycle has commenced.
Exceptions & Eligibility for Refunds: A pro-rata or full refund may be issued under the following exceptional circumstances:
1. Duplicate Charges: Incorrect or double deductions caused by payment gateway or billing system errors.
2. Technical Non-Performance: Major platform outage or critical technical defect preventing system use, where our technical team is unable to resolve the issue within 7 business days of reporting.

2. IT Services & Fixed-Scope Projects

Our professional services, including Website Development, Mobile App Development, UI/UX Design, and Digital Marketing, are provided as fixed-scope packages with clearly defined deliverables.

A. Service Cancellation

Pre-Kickoff Cancellation: If a cancellation request is submitted in writing before project initiation or design/development work has started, a refund of the advance deposit may be granted, minus a 10% administrative processing fee.
In-Progress Project Cancellation: Once project work, wireframing, or development has commenced, cancellation requests will be evaluated based on completed milestones. Payment for completed phases or milestones is non-refundable.

B. Digital Marketing & Retainer Services

Monthly Retainers: Monthly digital marketing, social media management, or support contracts can be canceled by providing a 15-day written notice prior to the start of the next billing cycle.
Completed Services: Monthly service fees for elapsed periods are non-refundable once deliverables, such as content calendars, campaign setups, or graphics, have been delivered.

3. Refund Request Procedure

To request a refund or raise a billing discrepancy, please follow these steps:

Submit Request: Email your request to info@athanginfotech.com with the subject line "Refund Request - [Invoice / Order Number]".
Provide Details: Include your registered business name, contact phone number, payment transaction reference (Razorpay ID), and a detailed explanation for the request.
Review & Resolution: Our team will review your request within 24 to 48 business hours.
Payout Timeline: Approved refunds will be processed within 5 to 7 business days and credited back to the original payment method used during checkout, such as Bank Account, UPI, or Credit/Debit Card via Razorpay.

4. Contact Us

If you have any questions, concerns, or requests regarding this Policy, please contact us at:

Email: admin@athanginfotech.com